Privacy Policy

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

We may also communicate with customers using messaging platforms such as WhatsApp in order to provide customer support, order updates, delivery information and other service-related communications.

If you contact us via WhatsApp or other messaging services, we may receive and store information such as:

  • your phone number

  • the messages you send us

  • any media you share (such as photos or documents)

  • message timestamps and delivery status

This information is used solely to provide customer service, manage orders and deliveries, and improve our services.

Messaging services may be provided through secure third-party infrastructure such as WhatsApp (a service provided by Meta Platforms Inc.).

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your payment, place an order, arrange for delivery or return a purchase, we imply that you consent to our collecting and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to decline.

How do I withdraw my consent?

If after you opt-in you change your mind, you may withdraw your consent for us to contact you or for the continued collection, use or disclosure of your information at any time by contacting us through our contact page:

https://www.mattressmick.ie/pages/contact

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service
https://www.shopify.com/legal/terms

or Privacy Statement
https://www.shopify.com/legal/privacy

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers such as payment gateways, messaging providers, logistics providers, or analytics tools may have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

Google Analytics

Our store uses Google Analytics to help us learn about who visits our site and what pages are being viewed.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use.

_session_id — unique token, sessional, allows Shopify to store information about your session
_shopify_visit — persistent for 30 minutes from the last visit
_shopify_uniq — expires midnight of the next day
cart — persistent for 2 weeks, stores information about the contents of your cart
_secure_session_id — sessional
storefront_digest — used to determine visitor access
PREF — set by Google to track store visits

SECTION 8 - AGE OF CONSENT

By using this site you represent that you are at least the age of majority in your country or region of residence.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or obtain more information, please contact us via our contact page:

https://www.mattressmick.ie/pages/contact

We process personal data in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR).